Soporte a Usuarios de la plataforma de voz del Ministerio de Hacienda y Administraciones Públicas

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Soporte a Usuarios de la plataforma de voz del Ministerio de Hacienda y Administraciones Públicas

CLIENTE: MINISTERIO DE HACIENDA Y ADMINISTRACIONES PÚBLICAS.

PAÍS: ESPAÑA, nivel nacional.

Servicio de soporte a usuarios de la plataforma de voz del Ministerio de Hacienda y Administraciones Públicas y se realiza a través del canal Telefónica.

El servicio implica la gestión, cambios de configuración, resolución y cierre de todas las incidencias que se generen en la plataforma de voz, realizado por dos técnicos expertos en centralitas de Nortel, quienes prestan servicio On site en la sede de Madrid y en remoto para el resto de España. La cobertura del servicio es para los días laborables, 9 horas al día, aunque existe un protocolo acordado para emergencias.

Adicionalmente, nuestros técnicos son los encargados de liderar los cambios necesarios para la migración a plataforma IP que dentro del Ministerio se está efectuando.

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