Renovación del Servicio de Outsourcing de Infraestrucutras de Saba

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Renovación del Servicio de Outsourcing de Infraestrucutras de Saba

CLIENTE: SABA.

PAISES: ESPAÑA, PORTUGAL E ITALIA.

SERMICRO, tras varios años de satisfactorio servicio, ha conseguido la renovación del Servicio de Outsourcing de Infraestructuras, durante 4 años. El alcance del servicio es:

Service Desk N1 y N2 y capa de dispatching, empleando los idiomas español, catalán, portugués e italiano. Disponibilidad 24×7.
Monitorización (CAU de Barcelona).
Soporte presencial a nivel Nacional, Portugal e Italia.
Servicio de Administración Plataformas TIC Entorno de Trabajo. Soporte Tecnológico a Infraestructuras TI, Telecomunicaciones, Sistemas y Aplicaciones. Soporte Ofimático y SPOC ofimático
Coordinación y Gestión del servicio, responsable de la coordinación de los servicios de SAU con las figuras de Coordinador y Gestor del Servicio con las responsabilidad global y transversal de los servicios, de la auditoría de los mismos y de la gestión de calidad y mejora continua.

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