Servicio de soporte a usuarios para la Xerencia de Xestión Integrada de El Ferrol

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Servicio de soporte a usuarios para la Xerencia de Xestión Integrada de El Ferrol

CLIENTE: XERENCIA DE XESTIÓN INTEGRADA DE EL FERROL. SERVICIO GALEGO DE SAÚDE

PAÍS: ESPAÑA, El Ferrol. Galicia

EL GRUPO SERMICRO ha renovado, por cuarto año consecutivo, el proyecto de soporte a usuarios para la Xerencia de Xestión Integrada de El Ferrol dependiente de la Consellería de Sanidade de la Xunta de Galicia.

Este proyecto consiste en el soporte de segundo nivel a usuarios y equipos informáticos, realizando tanto la resolución de incidencias de cualquier índole como instalaciones y renovaciones del parque, atención de peticiones de compra de materiales, equipos y gestión del inventario.

El servicio se realiza a través de un equipo técnico onsite, especializado en Active Directory y que cuenta con las certificaciones ITIL V3, MCITP y MCSA, dando cobertura 24×7 y realizando toda la coordinación del proyecto desde los hospitales y centros dependientes de la EOXI (Estructura Organizativa de Xestión Integrada) de El Ferrol.

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